Loyalty notes
Classify the reward before valuing it
Withdrawable cash, bonus credit, free entries, physical gifts and service priority are not interchangeable. Identify whether acceptance triggers turnover, expiry or a minimum activity level. A benefit that cannot be declined or separated from marketing pressure deserves additional scrutiny rather than a high face-value score.
- ABalance or benefit type
- BAcceptance conditions
- COpt-out availability
Loyalty notes
Loss-based percentages need a denominator
Weekly cashback or lossback should define eligible net loss, excluded products, settlement time, minimum and maximum. A percentage without the denominator is not comparable. The rebate is also only a fraction of prior loss and may expose the customer to more gambling when it arrives as restricted credit.
- AEligible net loss
- BSettlement window
- CCash versus restricted credit
Loyalty notes
Discretion weakens predictability
Terms such as ‘up to’, ‘may receive’ and ‘at our discretion’ mean a benefit is not guaranteed. A personal host’s message should not replace the written conditions. For Australians, none of these rewards creates permission to access an online casino service, and this page provides no redemption instructions.
- AConditional language
- BWritten terms outrank chat
- CNo redemption instructions