Payment room
Read the policy that applied at the time
Record the stated minimum, maximum, review window, eligible destination and any requirement to return funds through the original method. Save the dated terms and account ledger. A status label such as pending does not explain whether the delay is a routine review, missing information or a disputed account decision.
- ADated policy
- BOriginal-method rules
- CStatus reason
Payment room
Provide only proportionate verification data
Identity and source-of-funds checks can be legitimate, but requests should come through a verified secure channel, explain their purpose and minimise data. Watermark copies where appropriate and never share passwords, wallet seed phrases or remote-device access. Repeatedly changing document demands deserve a written explanation and escalation reference.
- ASecure channel
- BData minimisation
- CNo account secrets
Payment room
Do not pay to unlock a withdrawal
Unexpected taxes, insurance, liquidity deposits or wallet-validation transfers can indicate fraud, particularly when payment goes to a new address. Preserve all identifiers and speak to the relevant bank, exchange or professional adviser promptly. Early independent advice matters because recovery options may narrow after funds move again.
- ANo unlock payments
- BPreserve identifiers
- CSeek prompt independent help