Account atelier
Preserve only the records you genuinely need
Before closure, save relevant terms, transaction history and open support references for a legitimate dispute. Do not continue gambling to change a balance or satisfy a self-imposed target. Keep records securely and avoid retaining unnecessary identity-document copies on a shared device.
- ASave dispute evidence
- BDo not chase a target
- CStore records securely
Account atelier
Make the closure request explicit
Use a verified support channel, state that the account should be closed, ask for marketing to stop and request written confirmation. If gambling harm is involved, say that clearly and request a permanent restriction rather than a temporary cooling-off period. Closure should not require a new deposit or an unlock fee.
- AClear written request
- BStop marketing
- CNever pay to close
Account atelier
Add barriers beyond one account
Unsubscribe from promotional channels, remove saved payment routes, consider device or bank gambling blocks and contact Gambling Help Online. BetStop can exclude a person from Australian-licensed online and phone wagering providers, but it should be understood within that scope. A broader support plan reduces reliance on one operator honouring a request.
- ABlock marketing
- BUse financial and device barriers
- CAdd human support